About Data
Do you
access any of our user data?
No. We do not store any attributable personal data.
Do you
rent or sell any user data?
No. We do not store any data at all about your customers / users.
ConciergePro App
Is the
app free for users?
Yes. It will always be free to your users. Brands pay to subscribe
and build their own app.
Is the
app available for IOS and Android?
Yes. It is available in both app stores. See the links at the
bottom of this page.
Configuring your brand
How do I
add my brand name and logo?
You should be automatically taken to a page on Sign Up where you
can add your brand logo, select your brand colours and font you
would like to use.
You can update this anytime by clicking on Home and selecting the
Configure Brand button below the app preview.
Check out the
video channel at the bottom of
the page to view tutorials.
On the Configuring Your Brand page, there are options to select
the colors for header, navigation, icons and much more.
You can also select the font that matches your brand style.
Check out the
video channel at the bottom of
the page to view tutorials.
Once you have Configured brand, you should be asked to add a
Product.
Use a format like 'Brand - Product Name'
You can add 1 x for a free period, further products within the
same brand require a subscription.
Go to My Home and add a subscription.
About Images
Can I
add images to my app?
Of course. Images can be added to any content you publish in your
app.
Digital guestbooks, RTF pages, Menus, Timetables - all our page
types support you adding images.
What is
the spec for images in Image Messages?
We recommend you provide images that are 2208 x 2208 pixels, saved
for web as a .jpg.
You should save them so the file size is reasonably small, around
300k. The images will be cropped left and right depending upon the
device they are viewed on.
It is best to have your main content within the central 700 pixels
wide, content outside this area may be cropped depending upon
device.
I want
to include PDFs, what is the spec for these?
You can attach PDFs to Messages, guests can tap to read/download.
Please ensure your PDFs are as small in size as possible - and no
larger than 400k (preferably much smaller).
Turn off editing functions and keep the quality suitable for
mobile screens.
PDFs aren't great when read on mobile devices. We'd suggest using
some of the other options to add this content, like Timetable or
RTF pages.
Adding content
How many
Pages or Tabs can I add to each Product app?
As many as you wish. Our system will automatically add a More page
to list any more than your 5th page.
What
types of pages can I add?
There are a number of different page types you can add.
HOME - Every app must have a Home page (default). Add one or
more images as a gallery (just add as many images as you wish).
MESSAGES - (default) Contains your image messages.
DIGITAL GUESTBOOK - Your guest information, with multi language
support and auto translate.
CALL - calls the number you right out of your app.
RICH TEXT FORMAT (RTF) - adds a dynamic page, with any content
text, images, embed video).
URL WEBSITE - links direct to any page, like Registration or
Direct Booking - must be 'https' secure.
FACEBOOK / Social Media Feeds - just add your ID, we'll
automatically add your social media feeds.
CONTACT DIRECTORY - add a title, email and phone for any number
of contacts (stores, support etc) - calls or emails straight out
of the app.
TIMETABLE - add a timetable for classes, seminars etc.
MENU - add a menu for table service F&B
DIRECTORY - add local partners, with maps and directions.
Provide partners with access to messaging (for vouchers and
promo) within limits you set.
CHECKIN/OUT - easily ask your guests to 'CheckIn/Out'. Guests
can check in to a Restaurant/Bar or a class or seminar.
origiinally designed to support Track and trace, you can
register a 'device' as check in and out - where no personal data
is collected - and use to follow up. You can also optionally
collect data GDPR compliant (data is removed after 21 days).
Check out the video channel at the bottom
of the page to view tutorials.
What is a 'Digital Guest Book"?
A Digital Guestbook is what used to be photocopied or printed
pages in plastic folders in guest rooms. It's any information
guests need access to, from wifi logins to emergency procedures
and everything in between.
We provide a default version which you can edit and add to.
Create sections and subsections to make it easy for guests to
navigate.
Add images and video of course, and you can now auto translate
into any language at the tap of a button.
Guests can browse all content, or use text search to find what
they need.
Some of the content may be cached on Users phones, some other
types of content will be refreshed when Users tap to view the
content. Cached content will also update when the User quits and
comes back.